In today's dynamic world, successful business environments continually demand higher productivity at a lower cost. One winning solution Companies are adopting is partnering with an off-shore provider to deliver world class Information Technology services, at the best value for the clients needs. MYTecSoft is your partner of choice if you are looking for world class IT Service Level Agreement (SLA) support, equipped with on line problem management and performance tracking capabilities.

The MYTecSoft solution allows mid-sized companies or divisions of large global companies to tap into an experienced workforce, that supplements their own IT staff.  The MYTecSoft solution can be structured either as a bank of hours to be used each month, or as a set of specific consultants assigned to one customer, i.e. a full time off-shore consulting staff. This allows companies to control their IT spend with pre-determined support levels, while offering maximum flexibility for meeting the growth needs of the business. 

Our functional consultants are available 24/7 based on the clients requirements. Clients can take advantage of our wide expertise in Basis support and database management; to OS support and patch management, to functional support in the following SAP modules:

• Sales and Distribution (SD)
• Financial and Costing (FI CO)
• Plant and Production (PP)
• Materials Management (MM)
• Human Resources (HR)
• ABAP programmer
• Misc. programmer - .Net, Pearl, SQL, Java
• Support Staff - SAP Basis Support, disk management for co-locations, SAP printers support, DBA for SQL server, OS support with patch management and troubleshooting

MYTecSoft believes that a Services Coordinator can enhance and facilitate the monthly operations of the SLA agreement.  MYTecSoft provides a coordinator for this role. The coordinator acts as the central contact point for assistance, and coordinates with the client to issue priority setting and escalation activities. Using our custom designed myTrack software, which allows our clients to view status and provide on-line feedback as situations develop; the MYTecSoft Service Coordinator will be monitoring the system for you at all times.